Our Refund Policy
What you need to know about refund requests
Our refund policy states that customer gets refunds for the first 7 days after plugin purchase without further question
Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a “fair go” by using a baseline standard
If your refund request is declined by the author and you disagree with their decision, you can raise a dispute to have our Help Team investigate the claim.
How do refunds work?
Before requesting a refund
Read the item’s installation guide and documentation
Check the item’s comments page, as you may find a solution to your issue there
Contact the author via the Support tab on the item page (if the item is supported)
Ensure the item is being used for its intended function and purpose (check the item description), Eg. is the item meant to be compatible with your WordPress software version?
Search our Help Center for the issue you are experiencing
How to request a refund
Simply write to us via our live chat, stating the reason for a refund
What if the purchased item is no longer available?
There are a number of different reasons why an item may be removed from the market and are therefore no longer available for download.
We recommend that you download and save an item as soon as you buy it, but if the item was removed before you had a chance to download it, refer to our Refund Rules to check if you’re eligible for a refund.